Having Trouble Making a Deposit?

Don’t sweat it—we’ve got some quick fixes that usually do the trick.

General Troubleshooting

First things first: double-check that every detail you entered is correct. That alone solves most issues.

Breakdown by Payment Method

Credit, Debit, or Gift Card

Card deposits aren’t always guaranteed—and it’s not on us. Some card issuers just don’t play nice with online gaming. Here’s what to look out for:

• Too many failed attempts: 3 strikes and that card’s out—for 24 hours. This reset can’t be bypassed.
• Too many cards on file: Only 5 active cards allowed. To add a new one, delete an old one using the trash icon.

Gift Card Tips

Not all gift cards are created equal. Before trying to use one, make sure:

• It’s good for international and online use. Lucky Rebel is an international brand.
• You’ve got enough loaded. Fees + minimum $20 deposit + 15.9% processing = we recommend a $25+ card to be safe.
• It’s activated. Some cards take up to an hour to go live after purchase.

Even with all that, gift cards still aren’t 100% guaranteed—issuer rules may still block them.

Cryptocurrency

Crypto is hands down our fastest and most reliable method—but there’s zero margin for error.

• Triple-check the wallet address.
• Only send the matching coin. For example, don’t send Bitcoin Cash to a Bitcoin wallet. They’re different currencies, and doing so will result in lost funds.

Still stuck? Reach out—we’re here 24/7 to help you get back in the game.